This study aims to analyse patient experience and the effectiveness of optimum resource utilization in a multi-specialty hospital, with specific reference to Dr. Rela Institute & Medical Centre. In today’s healthcare environment, patient experience has emerged as a key indicator of service quality, significantly influencing patient satisfaction, loyalty, and overall healthcare outcomes. The study focuses on evaluating how efficiently hospital resources—human, technological, and infrastructural—are utilized and how these factors impact patient satisfaction.

A descriptive research design was adopted for the study. Primary data were collected from 120 patients through structured questionnaires using a convenience sampling method, while secondary data were gathered from hospital records and published sources. Various statistical tools such as percentage analysis, Chi-square test, ANOVA, and correlation analysis were employed to interpret the data and derive meaningful conclusions.