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THE IMPACT OF ERP SYSTEMS ON ORGANIZATIONAL PERFORMANCE: A HOLISTIC REVIEW

AUTHORS:
Tanvi Verma
Mentor
Affiliation
DOI: 10.55041/ijsmt.v2i4.078
CC BY 4.0 License:
This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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Abstract

Enterprise Resource Planning systems have become essential to organizations undergoing digital transformation by bringing together functions like finance, supply chain, human resources, and customer relationship management into a single, unified platform. These systems promise improvements in productivity, cost efficiency, and data accuracy, but their success depends heavily on how they are implemented, supported, and optimized over time.


In this review, I examine a broad collection of studies published between 2001 and 2025 to uncover what makes ERP systems truly effective. The evidence shows that using ERP in isolation often leads to modest benefits. However, when organizations pair it with strong leadership support, careful change management, well-designed training, and integration with other systems—such as supply chain management, analytics, or performance platforms—the results are far more significant.

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PUBLICATION DETAILS
Review Type:
Double-Blind Peer Review
License:
CC BY-NC 4.0
Volume/Issue:
Volume 02, Issue 04
Review Rounds:
2
Article Type:
Research Article
Publication Date:
Apr 07 2026
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Verma, T. (2026). The Impact of ERP Systems on Organizational Performance: A Holistic Review. International Journal of Science, Strategic Management and Technology, 02(04). https://doi.org/10.55041/ijsmt.v2i4.078

Verma, Tanvi. "The Impact of ERP Systems on Organizational Performance: A Holistic Review." International Journal of Science, Strategic Management and Technology, vol. 02, no. 04, 2026, pp. . doi:https://doi.org/10.55041/ijsmt.v2i4.078.

Verma, Tanvi. "The Impact of ERP Systems on Organizational Performance: A Holistic Review." International Journal of Science, Strategic Management and Technology 02, no. 04 (2026). https://doi.org/https://doi.org/10.55041/ijsmt.v2i4.078.

References
1.Almajali, D., Masa’deh, R., &Tarhini, A. (2016). Antecedents of ERP systems implementation success: A study on Jordanian healthcare sector. Journal of Enterprise Information Management, 29(4), 549–565. https://doi.org/10.1108/JEIM-03-2015-0024

2.Bradford, M. (2015). Modern ERP: Select, implement, and use today's advanced business systems (3rd ed.). Lulu Press.

3.Monk, E., & Wagner, B. (2013). Concepts in enterprise resource planning (4th ed.). Cengage Learning.

4.Wieder, B., Booth, P., Matolcsy, Z. P., &Ossimitz, M. L. (2006). The impact of ERP systems on firm and business process performance. Journal of Enterprise Information Management, 19(1), 13–29. https://doi.org/10.1108/17410390610636850

5.Al-Assaf, K., Alzahmi, W., Alshaikh, R., Bahroun, Z., & Ahmed, V. (2024). The relative importance of key factors for integrating Enterprise Resource planning (ERP) systems and performance management practices in the UAE healthcare sector. Big Data and Cognitive Computing, 8(9), 122. https://doi.org/10.3390/bdcc8090122

6.Ali, I., Nguyen, N. D. K., & Gupta, S. (2023). A multi-disciplinary review of enablers and barriers to Cloud ERP implementation and innovation outcomes. Journal of Enterprise Information Management, 36(5), 1209–1239. https://doi.org/10.1108/jeim-08-2022-0273

7.Balić, A., Turulja, L., Kuloglija, E., & Pejić-Bach, M. (2022). ERP Quality and the Organizational Performance: Technical Characteristics vs. Information and Service. Information, 13(10), 474. https://doi.org/10.3390/info13100474

8.ERP implementation and project management. (2024). KPMG. https://kpmg.com/dk/en/home/services/advisory/management-consulting/project-management-and-erp.html

9.Gandasari, N. N. A., &Mukhtaruddin, N. M. (2025). Analysis The impact of Enterprise Resource Planning (ERP) and big data in improving company performance : A systematic literature review. Jurnal Riset Akuntansi, 3(2), 62–73. https://doi.org/10.54066/jura-itb.v3i2.3216
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This article has undergone plagiarism screening and double-blind peer review. Editorial policies have been followed. Authors retain copyright under CC BY-NC 4.0 license. The research complies with ethical standards and institutional guidelines.
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