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International Journal of Science, Strategic Management and Technology

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ISSN: 3108-1762 (Online)
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THE ROLE OF INTERPERSONAL TRUST AND TEAM COHESION IN DETERMINING PRODUCTION EFFICIENCY IN INDIAN AUTOMOBILE COMPANIES

AUTHORS:
Daksh Negi
Shruti Rawat
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CC BY 4.0 License:
This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Abstract

This study investigates the interrelationship between interpersonal trust, team cohesion, and production efficiency within the Indian automobile manufacturing sector. Drawing upon Social Exchange Theory and Group Dynamics Theory, the research examines how trust-based interactions among employees and cohesive team structures influence the operational and production performance of automobile firms in India. The Indian automobile industry, being one of the largest in the world and a cornerstone of the national manufacturing economy, represents a highly relevant context for studying organizational behavior determinants of efficiency. A mixed-methods approach was adopted, combining structured questionnaire surveys administered to 420 employees and managers across six major Indian automobile companies—including Maruti Suzuki, Tata Motors, Mahindra & Mahindra, Hero MotoCorp, Bajaj Auto, and Hyundai India—with semi-structured interviews conducted with 30 production supervisors. Data were analyzed using Structural Equation Modeling (SEM) and thematic analysis. Findings reveal that interpersonal trust significantly and positively predicts both task cohesion (β = 0.68, p < 0.001) and social cohesion (β = 0.54, p < 0.001), which in turn exert strong positive effects on production efficiency. Team cohesion mediates the trust–efficiency relationship, explaining approximately 61% of the variance in production outcomes. The study concludes with theoretical contributions and practical recommendations for HR managers and production leaders in the Indian automobile industry.

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Negi, D. & Rawat, S. (2026). The Role of Interpersonal Trust and Team Cohesion in Determining Production Efficiency in Indian Automobile Companies. International Journal of Science, Strategic Management and Technology, 02(04). https://doi.org/10.55041/ijsmt.v2i4.545

Negi, Daksh, and Shruti Rawat. "The Role of Interpersonal Trust and Team Cohesion in Determining Production Efficiency in Indian Automobile Companies." International Journal of Science, Strategic Management and Technology, vol. 02, no. 04, 2026, pp. . doi:https://doi.org/10.55041/ijsmt.v2i4.545.

Negi, Daksh, and Shruti Rawat. "The Role of Interpersonal Trust and Team Cohesion in Determining Production Efficiency in Indian Automobile Companies." International Journal of Science, Strategic Management and Technology 02, no. 04 (2026). https://doi.org/https://doi.org/10.55041/ijsmt.v2i4.545.

References
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2.Chiniara, M., & Bentein, K. (2018). The servant leadership advantage: When perceiving low differentiation in leader-member relationship quality impairs team cohesion, team task performance and subjective wellbeing. The Leadership Quarterly, 29(2), 333–345.

3.Chiaburu, D. S., Lorinkova, N. M., & Van Dyne, L. (2021). Employees' social context and change-oriented citizenship: The role of coworker support and trust. Group & Organization Management, 46(3), 488–521.

4.Costa, A. C., Fulmer, C. A., & Anderson, N. R. (2018). Trust in work teams: An integrative review, multilevel model, and future directions. Journal of Organizational Behavior, 39(2), 169–184.

5.De Jong, B. A., Dirks, K. T., & Gillespie, N. (2016). Trust and team performance: A meta-analysis of main effects, moderators, and covariates. Journal of Applied Psychology, 101(8), 1134–1150.

6.Duan, J., Li, C., Xu, Y., & Wu, C. H. (2017). Transformational leadership and employee voice behavior: A Pygmalion mechanism. Journal of Organizational Behavior, 38(5), 650–670.

7.Feitosa, J., Salas, E., & Grossman, R. (2020). Debriefing teams: The why, what, and how in interdependent team learning. Psychology of Learning and Motivation, 73, 129–162.

8.Fulmer, C. A., & Gelfand, M. J. (2022). Trust dynamics in organizations: A multilevel review and future directions. Academy of Management Annals, 16(1), 278–321.

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This article has undergone plagiarism screening and double-blind peer review. Editorial policies have been followed. Authors retain copyright under CC BY-NC 4.0 license. The research complies with ethical standards and institutional guidelines.
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