The current study analyses the role of digitalization on knowledge management within administrative personnel of higher education institutions. The paper is based on the final year research project and the Python-based analysis prepared from the cleaned survey dataset. The study uses a final analytical sample of 201 respondents and tests three core relationships: the effect of digital knowledge management systems on administrative efficiency, the role of digital knowledge management and regular training in improving morale and performance, and the influence of digital communication and collaboration on knowledge-sharing practices. Results reveal that digitalization has a positive impact on administrative tasks. In regard to Hypothesis 1, the relationship between the two variables was measured using Pearson correlation (0.275) and Spearman correlation (0.392), which shows that good digital knowledge management leads to effective administration. Hypothesis 2 emerged as the strongest relationship, with Pearson and Spearman values of 0.323 and 0.388, showing that training and organisational support strengthen morale and work performance. Hypothesis 3 also showed a positive relationship, with Pearson and Spearman values of 0.183 and 0.250, but the result must be interpreted with caution because the communication-collaboration construct had low reliability with Cronbach’s alpha of 0.299. According to the current paper, digitalisation is believed to have a positive impact on the accessibility and continuity of knowledge management. However, at the same time, the level of training, technical support, and documentation will determine the extent of its implementation.