This study investigates the internet banking and its impact on increasing banking-oriented engagement among the people of India. Existing literature on the topic is treated to an analysis of the level of penetration into internet banking and its effectiveness on areas such as transaction and account maintenance, as well as, the accessibility of financial services. It harnesses both quantitative and qualitative research designs and analyses factors promoting the use of internet banking and its implications on customer’s activities and satisfaction. Moreover, the study investigates the conditions that limit the use of internet facilities for banking and suggests ways of improving its effectiveness and availability.

The study also looks at the consequences of internet banking for bank’s ability to earn profit as well as risk management policies of the bank. The studies results reinforce arguments for the interdependence of technology deployment, business performance, and risk management in the Indian banking sector. The current report in a way complements the body of literature on net-banking by presenting a critical assessment of changes that net-banking brings in the Indian banking sector, thus, offering useful insights to relevant stakeholders and policy makers which revolves around the promising aspects of digital banking innovation up to the state.