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International Journal of Science, Strategic Management and Technology

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IMPACT OF UPI TRANSACTIONS ON THE REDUCTION OF PHYSICAL CASH USAGE AND BANKING OPERATIONS: A STUDY OF STATE BANK OF INDIA (2020–2025)

AUTHORS:
Lavanya
Mentor
Dr. K. Swapna Sri
Affiliation
CMR Institute of Technology, Hyderabad, Telangana, India.
CC BY 4.0 License:
This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Abstract

The rapid expansion of the Unified Payments Interface (UPI) has transformed India's payments landscape and reshaped how commercial banks manage cash-based operations. This study examines the relationship between UPI transaction value and ATM cash withdrawals at the State Bank of India (SBI), India's largest public sector bank, over the period 2020 to 2025. Using secondary data drawn from the Reserve Bank of India, the National Payments Corporation of India, and SBI annual reports, the study applies descriptive statistics, trend analysis, percentage share analysis, year-on-year comparative analysis, Compound Annual Growth Rate (CAGR), correlation, and regression analysis. Results show that SBI's UPI transaction value rose from ₹6.39 lakh crore in 2020 to ₹51.83 lakh crore in 2025 (CAGR of 52.24%), while ATM cash withdrawals declined marginally from ₹34.17 lakh crore to ₹31.23 lakh crore (CAGR of -1.74%). A weak negative correlation (r = -0.27) was observed between the two series, and regression analysis confirmed the relationship was not statistically significant at the 5% level, largely owing to the limited sample size (n = 6). The findings point to a directional, though not yet statistically robust, shift away from cash toward digital payments.

Keywords
UPI; Digital Payments; Cash Withdrawal; ATM; State Bank of India; Correlation Analysis; Regression Analysis; Banking Operations
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Lavanya, (2026). Impact of UPI Transactions on the Reduction of Physical Cash Usage and Banking Operations: A Study of State Bank of India (2020–2025). International Journal of Science, Strategic Management and Technology, 02(6). https://doi.org/10.55041/ijsmt.v2i6.169

Lavanya, . "Impact of UPI Transactions on the Reduction of Physical Cash Usage and Banking Operations: A Study of State Bank of India (2020–2025)." International Journal of Science, Strategic Management and Technology, vol. 02, no. 6, 2026, pp. . doi:https://doi.org/10.55041/ijsmt.v2i6.169.

Lavanya, . "Impact of UPI Transactions on the Reduction of Physical Cash Usage and Banking Operations: A Study of State Bank of India (2020–2025)." International Journal of Science, Strategic Management and Technology 02, no. 6 (2026). https://doi.org/https://doi.org/10.55041/ijsmt.v2i6.169.

References

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  5. Bhattacharya, R., & Sharma, P. (2022). Impact of cashless transactions on banking efficiency in India. Journal of Commerce and Management Research, 11(3), 34–49.

  6. Chakra borty, A., & Banerjee, S. (2022). Determinants of digital payment adoption among Indian consumers. Management and Labour Studies, 47(4), 412–428.

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This article has undergone plagiarism screening and double-blind peer review. Editorial policies have been followed. Authors retain copyright under CC BY-NC 4.0 license. The research complies with ethical standards and institutional guidelines.
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