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International Journal of Science, Strategic Management and Technology

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ISSN: 3108-1762 (Online)
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IMPACT OF VIRTUAL REALITY ON CONSUMER EXPERIENCE AND PURCHASE DECISION BEHAVIOUR IN DIGITAL COMMERCE

AUTHORS:
MUNAF MALIK D.M
Mentor
Dr. R. RANGANATH
Affiliation
CC BY 4.0 License:
This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Abstract
The expansion of digital commerce has transformed the traditional purchasing process by integrating advanced technologies that improve customer engagement and decision-making. Among these innovations, Virtual Reality (VR) has emerged as a significant technological tool that provides immersive and interactive shopping experiences. This study examines the impact of VR on consumer experience and purchase decision behaviour in digital commerce through a secondary data approach. The paper analyzes existing studies, industrial reports, and market-based evidence to understand how VR influences customer satisfaction, product evaluation, emotional attachment, and purchase intention. The findings indicate that VR significantly enhances product understanding, reduces uncertainty, and increases customer confidence during the buying process. The study also identifies challenges such as technological cost, accessibility limitations, and consumer adaptability. The research contributes to understanding the strategic role of VR in digital marketing and offers practical implications for businesses aiming to improve online consumer engagement.
Keywords
Virtual Reality Consumer Experience Purchase Behaviour Digital Commerce Customer Engagement Immersive Marketing
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D.M, M. M. (2026). Impact of Virtual Reality on Consumer Experience and Purchase Decision Behaviour in Digital Commerce. International Journal of Science, Strategic Management and Technology, 02(6). https://doi.org/10.55041/ijsmt.v2i6.176

D.M, MUNAF. "Impact of Virtual Reality on Consumer Experience and Purchase Decision Behaviour in Digital Commerce." International Journal of Science, Strategic Management and Technology, vol. 02, no. 6, 2026, pp. . doi:https://doi.org/10.55041/ijsmt.v2i6.176.

D.M, MUNAF. "Impact of Virtual Reality on Consumer Experience and Purchase Decision Behaviour in Digital Commerce." International Journal of Science, Strategic Management and Technology 02, no. 6 (2026). https://doi.org/https://doi.org/10.55041/ijsmt.v2i6.176.

References
Experiential Marketing
PwC Global Consumer Insights Survey.
Accenture Technology Vision Report.
Deloitte Digital Commerce Trends Report.
Marketing Journal articles on consumer behaviour and immersive technologies.
Information Technology Research publications on Virtual Reality applications in commerce
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✓ All ethical standards met
This article has undergone plagiarism screening and double-blind peer review. Editorial policies have been followed. Authors retain copyright under CC BY-NC 4.0 license. The research complies with ethical standards and institutional guidelines.
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