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FACTORS AFFECTING THE ADOPTION OF ROBO-ADVISORY IN INVESTMENT DECISIONS: AN INDIAN STUDY

AUTHORS:
Ashmeet Kaur Bagga
Harsheen Kaur Sethi
Mentor
Affiliation
Department of Commerce, Mata Sundri College For Women, University of Delhi, Delhi, India
CC BY 4.0 License:
This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Abstract

Technology has affected nearly every sector of our economy, and when it comes to finance, it has brought a major change in the investment world, through robo-advisory. Robo Advisors are automated platforms that offer financial services like investment planning, portfolio management and retirement planning, with the use of algorithms and data driven models. Even with the increase in the use of other digital financial services like internet banking, digital payments, the awareness about robo-advisory remains low, especially in emerging countries like India. This study aims to study the factors that hinder the adoption of robo-advisory and to find out even with consistent technology and accessibility what are other factors like trust, financial literacy or psychological factors that might affect the adoption rate. The study adopts a descriptive and analytical approach. It collected primary data through a questionnaire directed towards young investors. The data collected was analyzed using correlation matrix and Structural Equation Modeling (SEM), along with descriptive statistics, to identify the factors affecting adoption and the possible relation between different factors, like trust, financial literacy and fear. The findings indicated trust to be a significant factor behind adoption, with financial literacy having a positive correlation with adoption but not came out to be the sole predictor of adoption, and fear to have a negative and insignificant relation with adoption. The results suggesting that to increase adoption it’s first step is to build trust, using financial literacy to increase it’s understanding and promoting transparency and security in it’s working to increase adoption.

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Bagga, A. K. & Sethi, H. K. (2026). Factors Affecting the Adoption of Robo-Advisory in Investment Decisions: An Indian Study. International Journal of Science, Strategic Management and Technology, 02(05). https://doi.org/10.55041/ijsmt.v2i5.149

Bagga, Ashmeet, and Harsheen Sethi. "Factors Affecting the Adoption of Robo-Advisory in Investment Decisions: An Indian Study." International Journal of Science, Strategic Management and Technology, vol. 02, no. 05, 2026, pp. . doi:https://doi.org/10.55041/ijsmt.v2i5.149.

Bagga, Ashmeet, and Harsheen Sethi. "Factors Affecting the Adoption of Robo-Advisory in Investment Decisions: An Indian Study." International Journal of Science, Strategic Management and Technology 02, no. 05 (2026). https://doi.org/https://doi.org/10.55041/ijsmt.v2i5.149.

References
1.Abraham, F., Schmukler, S. L., & Tessada, J. (2019). Robo-Advisors: Investing through machines (World Bank Research & Policy Briefs No. 134881). World Bank.

2.Agarwal, P., Kapoor, S., Agarwal, S., & Seth, S. (2020). Future of robo-advisors in investment and wealth management. Wipro.

3.Anshari, M., Almunawar, M. N., & Masri, M. (2022). Digital Twin: Financial Technology’s Next Frontier of Robo-Advisor. Journal of Risk and Financial Management, 15(4), 163.

4.Arenas-Parra, M., Rico-Pérez, H., & Quiroga-Garcia, R. (2024). The emerging field of robo-advisor: A relational analysis. Heliyon, 10(16), e35946.

5.Arora, S., Rajesh, A., Misra, R., & Singh, G. (2025). Bridging technology and trust: The role of AI-driven robo-advisors in middle-class financial management. Management Decision.

6.Bai, Z. (2021). Does robo-advisory help reduce the likelihood of carrying a credit card debt? Evidence from an instrumental variable approach. Journal of Behavioral and Experimental Finance, 29, 100461.

7.Baker, T., & Dellaert, B. (2017). Regulating robo advice across the financial services industry. Iowa Law Review, 103, 713.

8.(2024). Robo-Advisory 2024: Scaling Personalization with AI. Boston Consulting Group.

9.Belanche, D., Casaló, L. V., & Flavián, C. (2019). Artificial Intelligence in FinTech: Understanding robo-advisors adoption among customers. Industrial Management & Data Systems, 119(7), 1411–1430.

10.Brenner, L., & Meyll, T. (2020). Robo-advisors: A substitute for human financial advice? Journal of Behavioral and Experimental Finance, 25, 100275.
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This article has undergone plagiarism screening and double-blind peer review. Editorial policies have been followed. Authors retain copyright under CC BY-NC 4.0 license. The research complies with ethical standards and institutional guidelines.
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