OPERATIONAL AND TECHNOLOGICAL CHALLENGES IN THIRD-PARTY LOGISTICS: THEIR IMPACT ON BUSINESS PERFORMANCE
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Third-Party Logistics (3PL) providers play a crucial role in modern supply chain management by offering transportation, warehousing, and distribution services. This study examines the major operational and technological challenges faced by 3PL providers and their impact on business performance. A descriptive research design was adopted, and primary data were collected from 120 respondents using a structured questionnaire. Secondary data were gathered from journals, reports, and published sources. The collected data were analyzed using Simple Percentage Analysis, Chi-Square Test, and Correlation Analysis. The findings indicate that high operating costs, labor shortages, transportation delays, documentation issues, and data inaccuracies are among the major challenges affecting logistics performance. The study also reveals that technology adoption significantly influences the effectiveness of information systems and operational efficiency. The research concludes that improved technology utilization, efficient transportation planning, and stronger logistics infrastructure can enhance business performance and service quality. The study provides valuable insights for logistics organizations seeking sustainable growth and competitive advantage.
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KUMAR, R. G. & KARUNAI, S. (2026). Operational and Technological Challenges in Third-Party Logistics: Their Impact on Business Performance. International Journal of Science, Strategic Management and Technology, 02(6). https://doi.org/10.55041/ijsmt.v2i6.133
KUMAR, R.MEIKANDA, and S.SHIHAB KARUNAI. "Operational and Technological Challenges in Third-Party Logistics: Their Impact on Business Performance." International Journal of Science, Strategic Management and Technology, vol. 02, no. 6, 2026, pp. . doi:https://doi.org/10.55041/ijsmt.v2i6.133.
KUMAR, R.MEIKANDA, and S.SHIHAB KARUNAI. "Operational and Technological Challenges in Third-Party Logistics: Their Impact on Business Performance." International Journal of Science, Strategic Management and Technology 02, no. 6 (2026). https://doi.org/https://doi.org/10.55041/ijsmt.v2i6.133.
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