This study examines parent satisfaction at Orchids International School, focusing on academic quality, communication, infrastructure, and overall school environment. A descriptive research design was adopted, and data was collected from 110 parents using a structured questionnaire. Statistical tools such as percentage analysis, Chi-square test, and ANOVA were used to analyse the data. The findings indicate that parents are generally satisfied with the school’s services, particularly infrastructure such as laboratory and library facilities, which are highly rated. Digital communication, especially through the school app, is the most preferred method among parents, highlighting the importance of technology in communication. However, some parents expressed concerns regarding classroom environment and maintenance, indicating areas for improvement. Overall, the study concludes that while the school maintains a positive image and meets expectations in many areas, continuous improvements in facilities and communication strategies can further enhance parent satisfaction.