IJSMT Journal

International Journal of Science, Strategic Management and Technology

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SMART ONLINE HOME APPLIANCES SERVICE MANAGEMENT SYSTEM

AUTHORS:
Sanjay M
Mentor
Dr. V. Manimekalai
Affiliation
Dr.N.G.P. Arts and Science College, Coimbatore, Tamil Nadu
DOI: 10.55041/ijsmt.v2i3.419
CC BY 4.0 License:
This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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Abstract

The Smart Online Home Appliances Service Management System is a web-based platform designed to simplify and automate the process of booking, managing, and tracking home appliance repair and maintenance services. The system enables customers to register service requests online, monitor service status in real time, and receive timely updates. It also provides an efficient dashboard for administrators to manage technicians, assign tasks, and maintain service records.


This system improves operational efficiency by reducing manual coordination, minimizing response time, and enhancing customer satisfaction. By integrating centralized data management and real-time communication, the proposed solution ensures reliable service delivery and better resource utilization. The platform offers a scalable and user-friendly approach to modernizing home appliance service management.

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Article Information
PUBLICATION DETAILS
Review Type:
Double-Blind Peer Review
License:
CC BY-NC 4.0
Volume/Issue:
Volume 02, Issue 03
Review Rounds:
2
Article Type:
Research Article
Publication Date:
Apr 01 2026
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M, S. (2026). Smart Online Home Appliances Service Management System. International Journal of Science, Strategic Management and Technology, 02(03). https://doi.org/10.55041/ijsmt.v2i3.419

M, Sanjay. "Smart Online Home Appliances Service Management System." International Journal of Science, Strategic Management and Technology, vol. 02, no. 03, 2026, pp. . doi:https://doi.org/10.55041/ijsmt.v2i3.419.

M, Sanjay. "Smart Online Home Appliances Service Management System." International Journal of Science, Strategic Management and Technology 02, no. 03 (2026). https://doi.org/https://doi.org/10.55041/ijsmt.v2i3.419.

References
[1] Ian Sommerville, Software Engineering, 10th Edition, Pearson Education, 2016. (Useful for overall SDLC of your service system).

[2] Roger S. Pressman and Bruce R. Maxim, Software Engineering: A Practitioner’s Approach, 9th Edition, McGraw-Hill, 2019.

[3] Abraham Silberschatz, Henry F. Korth, and S. Sudarshan, Database System Concepts, 7th Edition, McGraw-Hill, 2019. (Best for your backend and data storage logic).

[4] Ramez Elmasri and Shamkant B. Navathe, Fundamentals of Database Systems, 7th Edition, Pearson, 2016.

[5] Kenneth C. Laudon and Jane P. Laudon, Management Information Systems: Managing the Digital Firm, 16th Edition, Pearson Education, 2020. (Since your project is a 'Management System').

[6] Luke Welling and Laura Thomson, PHP and MySQL Web Development, Addison-Wesley Professional, 2016.

[7] Jon Duckett, HTML and CSS: Design and Build Websites, Wiley, 2011. (Standard for front-end design references).

[8] Len Bass, Paul Clements, and Rick Kazman, Software Architecture in Practice, 3rd Edition, Addison-Wesley, 2013.

[9] Vijay Madisetti and Arshdeep Bahga, Internet of Things: A Hands-On Approach, VPT Publications, 2014. (Relevant if your 'Smart' system includes any IoT components).

[10] ISO/IEC 27001, Information Security Management Systems Requirements, International Organization for Standardization, 2013
Ethics and Compliance
✓ All ethical standards met
This article has undergone plagiarism screening and double-blind peer review. Editorial policies have been followed. Authors retain copyright under CC BY-NC 4.0 license. The research complies with ethical standards and institutional guidelines.
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