CHALLENGES AND OPPORTUNITIES IN DIGITIZING INFORMAL WORKFORCE
DOI: 
SHARE THIS ARTICLE
DOWNLOAD ARTICLE
REVIEW REPORT
CITE THIS ARTICLE
The informal workforce constitutes a significant portion of the global labor market, particularly in developing economies, where workers often lack access to formal contracts, social security, and digital infrastructure. In recent years, the push toward digitization has opened new avenues for improving transparency, accessibility, and service delivery for this segment. However, the transition is not without its challenges. This paper examines the key barriers to digitizing the informal workforce, including limited digital literacy, inadequate technological infrastructure, data privacy concerns, and resistance to adoption. At the same time, it highlights emerging opportunities such as mobile-based platforms, digital identity systems, financial inclusion through digital payments, and government-led initiatives. By synthesizing existing studies and identifying critical gaps, the paper proposes a conceptual perspective on how digital systems can be designed to better serve informal workers. The study aims to provide insights for researchers, policymakers, and system designers working toward inclusive and scalable digital solutions.
Keywords
Article Information
Article Metrics
HOW TO CITE
Copy
Singh, A. (2026). Challenges and Opportunities in Digitizing Informal Workforce. International Journal of Science, Strategic Management and Technology, 02(05). https://doi.org/10.55041/ijsmt.v2i5.168
Singh, Ajeet. "Challenges and Opportunities in Digitizing Informal Workforce." International Journal of Science, Strategic Management and Technology, vol. 02, no. 05, 2026, pp. . doi:https://doi.org/10.55041/ijsmt.v2i5.168.
Singh, Ajeet. "Challenges and Opportunities in Digitizing Informal Workforce." International Journal of Science, Strategic Management and Technology 02, no. 05 (2026). https://doi.org/https://doi.org/10.55041/ijsmt.v2i5.168.
References
2.Gupta, “Interconnection between Digital Divide and Livelihood Opportunities for Informal Workers in Urban India,” SSRN Electronic Journal, 2022.
3.D. Pradeep, B. K. Ravindra, and T. R. Sab, “A Study on the Prospects and Problems of Unorganised Labours in India,” International Journal of Applied and Advanced Scientific Research, vol. 2, no. 1, pp. 94–100, 2017.
4.Naik, “Unorganized Workers: The Backbone of India’s Labour Force – A Comprehensive Analysis,” International Journal of esearch and Analytical Reviews (IJRAR), vol. 11, no. 4, pp. 110–114, 2024.
5.B. Mahmud, N. F. Haq, and Z. Abedin, “Digitalisation in the Informal Sector – Through the Lens of Kormo,” BRAC University, Bangladesh, 2022.
6.Gussek and M. Wiesche, “The Gig Economy: Workers, Work and Platform Perspective,” in Proc. 17th Int. Conf. Wirtschaftsinformatik, Germany, 2022.
7.Gussek and M. Wiesche, “IT Professionals in the Gig Economy: The Success of IT Freelancers on Digital
8.Labor Platforms,” Business & Information Systems Engineering, vol. 65, 2023.
9.Rani, “Digital Platforms, Data, and Development Implications for Workers in Developing Economies,” Int. Labour Organization (ILO), 2021.
10.Woodcock and M. Graham, “Digital Labour Markets in the Platform Economy,” Policy Paper, 2017.
Ethics and Compliance
Indexed In
Similar Articles
Previous Article
