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International Journal of Science, Strategic Management and Technology

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ISSN: 3108-1762 (Online)
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GREEN CLAIMS OR GREENWASHING? A STUDY OF CONSUMER PERCEPTION TOWARD SUSTAINABLE MARKETING

AUTHORS:
G. Ganesh Naidu
Mentor
Dr. Mahadevan
Affiliation
MBA,School of commerce and Management,  Mohan Babu University, Tirupati, Andhra Pradesh, India
CC BY 4.0 License:
This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Abstract

This study examines consumer perception toward sustainable marketing practices, investigating the fine line between credible green claims and misleading greenwashing strategies employed by corporations. As environmental consciousness continues to rise globally, businesses increasingly adopt eco-friendly messaging to attract ethically driven consumers; however, the authenticity of such claims remains widely questioned.


Through a mixed-methods approach combining quantitative surveys and qualitative analysis, this research explores how consumers evaluate, interpret, and respond to green marketing communications across various product categories. The study identifies key psychological and informational factors that influence consumer trust, skepticism, and purchasing behaviour in relation to sustainability claims.


Findings reveal that consumers exhibit significant difficulty distinguishing genuine environmental commitments from superficial greenwashing tactics, largely due to inconsistent regulatory frameworks, vague terminology, and information asymmetry. Factors such as brand credibility, third-party certifications, transparency of supply chains, and prior consumer awareness emerge as critical determinants of perceived authenticity.

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Naidu, G. G. (2026). Green Claims or Greenwashing? A Study of Consumer Perception Toward Sustainable Marketing. International Journal of Science, Strategic Management and Technology, 02(05). https://doi.org/10.55041/ijsmt.v2i5.206

Naidu, G.. "Green Claims or Greenwashing? A Study of Consumer Perception Toward Sustainable Marketing." International Journal of Science, Strategic Management and Technology, vol. 02, no. 05, 2026, pp. . doi:https://doi.org/10.55041/ijsmt.v2i5.206.

Naidu, G.. "Green Claims or Greenwashing? A Study of Consumer Perception Toward Sustainable Marketing." International Journal of Science, Strategic Management and Technology 02, no. 05 (2026). https://doi.org/https://doi.org/10.55041/ijsmt.v2i5.206.

References
1.Jog, D., & Singhal, D. (2020). Greenwashing understanding among Indian consumers and its impact on their green consumption. Vision: The Journal of Business Perspective, 25(2), 159–171. https://doi.org/10.1177/0972150920962933

2.Rahman, S. U., & Nguyen-Viet, B. (2023). Towards sustainable development: Coupling green marketing strategies and consumer perceptions in addressing greenwashing. Business Strategy and the Environment, 32(4), 2420–2433. https://doi.org/10.1002/bse.3256

3.Classic Theories Oliver, R. L. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions.

4.Journa    of   Marketing   Research, 17(4),   460–469.Link: https://doi.org/10.1177/002224378001700405

5.Spence, M. (1973). Job market signaling. Quarterly Journal of Economics, 87(3), 355–374.Link:https://doi.org/10.2307/1882010  

Additional Journals

6.De Jong, M. D. T., Harkink, K. M., & Barth, S. (2018). Making green stuff? Effects of corporate greenwashing on consumers. International Journal of Business Communication, 55(1), 77–112. https://doi.org/10.1177/1050651917729863

7.Zhang, L., Li, D., Cao, C., & Huang, S. (2018). The influence of greenwashing perception on green purchasing intentions: The mediating role of green word-of-mouth and moderating role of green concern. Journal of Cleaner Production, 187, 740–750.  https://doi.org/10.1016/j.jclepro.2018.03.201

 

 
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✓ All ethical standards met
This article has undergone plagiarism screening and double-blind peer review. Editorial policies have been followed. Authors retain copyright under CC BY-NC 4.0 license. The research complies with ethical standards and institutional guidelines.
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