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IMPACT OF GLOBALIZATION ON CONSUMER BEHAVIOUR: A CASE STUDY OF HINDUSTAN UNILEVER LTD

AUTHORS:
Kashish Tomar
Mentor
Dr. Amit Saini
Affiliation
Bachelor of Commerce, Quantum University, Roorkee, Uttarakhand,India. Pincode-247667
CC BY 4.0 License:
This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Abstract

Globalization has emerged as one of the most influential forces shaping consumer behaviour across the world. In India, the rapid integration of global markets, technological advancements, digital communication, and changing lifestyles have significantly altered the buying behaviour and preferences of consumers. This research paper aims to study the impact of globalization on consumer behaviour with special reference to Hindustan Unilever Limited, one of the leading companies in the Fast-Moving Consumer Goods (FMCG) sector. The study examines how globalization has influenced consumer attitudes, purchasing decisions, brand preferences, and consumption patterns in the Indian market.


The research focuses on various factors associated with globalization such as global advertising, international branding, increased product availability, technological innovation, digital marketing, and changing socio-economic conditions. These factors have contributed to the growing awareness among consumers regarding quality, pricing, product variety, and brand image. Consumers today are more informed and selective due to the easy availability of information through social media, e-commerce platforms, and global communication networks. As a result, companies are continuously modifying their marketing strategies to satisfy the changing demands and expectations of consumers.


The study uses both primary and secondary data sources to analyze consumer perceptions towards Hindustan Unilever Limited products and services. Primary data may be collected through questionnaires and surveys, while secondary data is obtained from research journals, company reports, books, websites, and published articles. The findings of the study indicate that globalization has positively influenced consumer behaviour by enhancing product accessibility, improving quality standards, increasing brand consciousness, and promoting customer satisfaction. Consumers are increasingly attracted towards branded and innovative products offered by multinational companies like Hindustan Unilever Limited.

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Tomar, K. (2026). Impact of Globalization on Consumer Behaviour: A Case Study of Hindustan Unilever Ltd. International Journal of Science, Strategic Management and Technology, 02(05). https://doi.org/10.55041/ijsmt.v2i5.453

Tomar, Kashish. "Impact of Globalization on Consumer Behaviour: A Case Study of Hindustan Unilever Ltd." International Journal of Science, Strategic Management and Technology, vol. 02, no. 05, 2026, pp. . doi:https://doi.org/10.55041/ijsmt.v2i5.453.

Tomar, Kashish. "Impact of Globalization on Consumer Behaviour: A Case Study of Hindustan Unilever Ltd." International Journal of Science, Strategic Management and Technology 02, no. 05 (2026). https://doi.org/https://doi.org/10.55041/ijsmt.v2i5.453.

References
1.Chauhan, V. (2021). Globalisation and its impact on Indian consumer behaviour. Business and Economics Journal, 12(S1), 1–4.

2.Hindustan Unilever Limited Annual Reports

3.Kotler, P., & Keller, K. L. (2022). Marketing management (16th ed.). Pearson Education.

4.Kumar, R., & Singh, P. (2023). Influence of digital marketing on consumer buying behaviour in the Indian FMCG sector. International Journal of Management Studies, 10(2), 45–58.

5.Sharma, A., & Gupta, N. (2022). Impact of globalization on the Indian FMCG industry. Journal of Business and Management Research, 8(3), 102–110.

6.Verma, M., & Naveen, B. R. (2021). COVID-19 impact on buying behaviour. Vision: The Journal of Business Perspective, 46(1), 76–87.

7.Yadav, S., & Kishor, N. (2024). Global vs local: A choice influenced by consumer ethnocentrism level. Vision: The Journal of Business Perspective, 31(4), 1–15.

8.Bhoir, B. K. (2024). A study on consumer buying behaviour towards HUL products. International Journal of Scientific Research in Engineering and Management, 8(5), 1–5.

9.Bohra, D. K., Nagansur, S., & Anute, N. (2020). Comparative analysis of FMCG products with special reference to HUL and ITC. OmniScience: A Multi-Disciplinary Journal, 10(2), 45–52.

10.Eckhardt, G. M., & Mahi, H. (2004). The role of consumer agency in the globalization process in emerging markets. Journal of Macromarketing, 24(2), 136–146.

 
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✓ All ethical standards met
This article has undergone plagiarism screening and double-blind peer review. Editorial policies have been followed. Authors retain copyright under CC BY-NC 4.0 license. The research complies with ethical standards and institutional guidelines.
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