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A STUDY ON SERVICE SUPPLY CHAIN MANAGEMENT IN THE TOURISM SECTOR

AUTHORS:
Mohamed Adhil K.I
Mentor
Dr.C.Kathiravan
Affiliation
School of Management, Dhanalakshmi Srinivasan University
DOI: 10.55041/ijsmt.v2i5.467
CC BY 4.0 License:
This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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Abstract

This study investigates the strategic role of Service Supply Chain Management (SSCM) within the tourism sector, an industry highly dependent on seamless coordination among diverse service providers.


Unlike traditional product supply chains, the tourism service supply chain is uniquely characterized by intangibility, perishability, and high customer involvement. This paper analyzes the core components of tourism SSCM, including capacity management, demand forecasting, information technology integration, and multi-tier supplier relationships across airlines, hospitality, and local tour operators.


Using a mixed-methods approach combining industry case studies and quantitative stakeholder surveys, we examine how efficient supply chain alignment enhances service quality and operational resilience


The findings reveal that digital transformation and real-time data sharing significantly mitigate demand volatility and improve customer satisfaction. Ultimately, this research provides a conceptual framework for tourism operators to optimize their service delivery networks, offering actionable insights for policymakers and managers aiming to foster sustainable competitiveness in a rapidly evolving global travel market.

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Article Information
PUBLICATION DETAILS
Review Type:
Double-Blind Peer Review
License:
CC BY-NC 4.0
Volume/Issue:
Volume 02, Issue 05
Review Rounds:
2
Article Type:
Research Article
Publication Date:
May 29 2026
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K.I, M. A. (2026). A Study on Service Supply Chain Management in the Tourism Sector. International Journal of Science, Strategic Management and Technology, 02(05). https://doi.org/10.55041/ijsmt.v2i5.467

K.I, Mohamed. "A Study on Service Supply Chain Management in the Tourism Sector." International Journal of Science, Strategic Management and Technology, vol. 02, no. 05, 2026, pp. . doi:https://doi.org/10.55041/ijsmt.v2i5.467.

K.I, Mohamed. "A Study on Service Supply Chain Management in the Tourism Sector." International Journal of Science, Strategic Management and Technology 02, no. 05 (2026). https://doi.org/https://doi.org/10.55041/ijsmt.v2i5.467.

References
1.Tourism supply chain management: A new research agenda Zhang, X., Song, H., & Huang, G. Q. (2009). Tourism supply chain management: A new research agenda. Tourism Management, 30(3), 345–358. https://doi.org/10.1016/j.tourman.2008.12.010

2.Bharathi, S., & Arivumathi, N. (2026). A study on accident prediction and prevention in freight transport at Chendur Carriers Pvt Ltd. International Journal of Business and Administration Research Review, 13(1).

3.  Sustainable supply chain management in tourism Gruchmann, T., Topp, M., & Seeler, S. (2022). Sustainable supply chain management in tourism: A systematic literature review. Supply Chain Forum: An International Journal, 23(4), 329–346. https://doi.org/10.1080/16258312.2022.2085504

4.  Sustainable supply chain management in tourism Font, X., Tapper, R., Schwartz, K., & Kornilaki, M. (2008). Sustainable supply chain management in tourism. Business Strategy and the Environment, 17(4), 260–271. https://doi.org/10.1002/bse.527

5.Reddy, N. C. S., & Bharathi, S. (2026). A study on capital structure of Tata Motors Limited at Salem. International Journal of Business and Administration Research Review, 13(1).

6. Integrated tourism service supply chain management: Concept and operations processes Xinyue, H., & Yongli, T. (2008). Integrated tourism service supply chain management: Concept and operations processes. Proceedings of the International Conference on Neural Networks and Signal Processing. https://doi.org/10.1109/ICNNSP.2008.4590430

7.Environmental supply chain management in tourism: The case of large tour operators Budeanu, A. (2009). Environmental supply chain management in tourism: The case of large tour operators. Journal of Cleaner Production, 17(16), 1385–1392. https://doi.org/10.1016/j.jclepro.2009.06.010

8. Price and Service Competition in a Tourism Supply Chain Jena, S. K., & Meena, P. L. (2019). Price and service competition in a tourism supply chain. Service Science, 11(4), 279–291. https://doi.org/10.1287/serv.2019.0240

9.  Tourism supply chain management: a bibliometric analysis of data from Scopus and Web of Science (2001–2023)
Changalima, I., & Kimario, H. F. (2024). Tourism supply chain management: A bibliometric analysis of data from Scopus and Web of Science (2001–2023). Tourism Critiques, 6(1), 18–35.

10.Suhashini, N., & Bharathi, S. (2024). A study on digital effectiveness of digital performance appraisal in an education institution sectors. Indian Literature, 68, 95.
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This article has undergone plagiarism screening and double-blind peer review. Editorial policies have been followed. Authors retain copyright under CC BY-NC 4.0 license. The research complies with ethical standards and institutional guidelines.
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