This comprehensive study investigates the logistics management practices employed at FREYER International Logistics Pvt. Ltd., a prominent third-party logistics service provider headquartered in Bangalore, India. The research applies systematic operational analysis, process evaluation methodologies, and quantitative performance assessment tools to examine how various logistics functions influence overall service quality and organizational efficiency. By studying five years of operational data (2019–2024), this research identifies logistics performance drivers, evaluates supply chain efficiency patterns, and assesses the impact of transportation management, warehouse operations, and last-mile delivery systems on customer satisfaction and profitability. The findings reveal that FREYER International Logistics faces significant operational challenges in route optimization, accounting for approximately 38% of total logistics costs, followed by warehousing expenses at 24% and customs and documentation handling at 16%. Strategic improvements through technology adoption, fleet management optimization, and process standardization could reduce logistics costs by 4–6 percentage points while improving delivery accuracy. The research establishes that real-time tracking systems and data-driven logistics planning represent underutilized optimization opportunities, as advancements in digital infrastructure and carrier collaboration could yield measurable efficiency gains. The findings offer management with evidence-based recommendations for logistics process reconfiguration, service delivery enhancement, and sustainable cost optimization.