OMNICHANNEL INTEGRATION: ENHANCING WELLNESS PRODUCT ADOPTION ACROSS GENERATIONS
The present study titled “Omnichannel Integration: Enhancing Wellness Product Adoption Across Generations” examines the role of omnichannel retail strategies in influencing consumer behavior and increasing the adoption of wellness products among different generational groups. The study focuses on how the integration of online and offline retail channels affects customer awareness, purchase behavior, satisfaction, and loyalty toward wellness products such as health supplements, organic food products, personal care products, and fitness-related items. The research is based on primary data collected through a structured questionnaire from 100 respondents belonging to different age groups. Secondary data was collected from journals, websites, and industry reports related to omnichannel retailing and wellness products. The study used statistical tools such as percentage analysis, mean score, standard deviation, correlation analysis, regression analysis, chi-square test, and ranking analysis to analyze the data. the findings of the study reveal that omnichannel integration significantly influences consumer purchase behavior and satisfaction. The study found that younger consumers prefer online platforms, while older consumers prefer offline stores, highlighting the importance of integrating both channels. The study also found that product quality, convenience, and price are the major factors influencing wellness product adoption. Satisfaction and awareness were found to have a positive relationship with product adoption, while price showed a negative influence. The study concludes that effective omnichannel integration improves customer experience, customer satisfaction, and customer loyalty, which ultimately enhances wellness product adoption across generations. Businesses should focus on integrating digital platforms with physical stores, maintaining product quality, and improving customer convenience to increase wellness product adoption and long-term customer relationships.
GDS, K. (2026). Omnichannel Integration: Enhancing Wellness Product Adoption Across Generations. International Journal of Science, Strategic Management and Technology, 02(04). https://doi.org/10.55041/ijsmt.v2i4.440
GDS, Kiran. "Omnichannel Integration: Enhancing Wellness Product Adoption Across Generations." International Journal of Science, Strategic Management and Technology, vol. 02, no. 04, 2026, pp. . doi:https://doi.org/10.55041/ijsmt.v2i4.440.
GDS, Kiran. "Omnichannel Integration: Enhancing Wellness Product Adoption Across Generations." International Journal of Science, Strategic Management and Technology 02, no. 04 (2026). https://doi.org/https://doi.org/10.55041/ijsmt.v2i4.440.
2.Patel, S., & Verma, R. , 2025 , Digital Transformation and Its Impact on Customer Experience in Retail Industry ,Journal of Business Research ,https://doi.org/10.1016/j.jbusres.2025.002
3.Singh, A., & Gupta, N. ,2025 ,Financial Technology Adoption and Consumer Trust in Digital Banking Services ,Journal of Financial Services Marketing ,https://doi.org/10.1057/s41264-025-00234
4.Brown, T., & Wilson, J. ,2024 ,The Influence of Social Media Marketing on Consumer Buying Behaviour Among Young Adults ,Journal of Marketing Analytics ,https://doi.org/10.1057/s41270-024-00211
5.Lee, K., & Chen, H. ,2024 , Artificial Intelligence Applications in Human Resource Management and Employee Performance,Human Resource Management Review ,https://doi.org/10.1016/j.hrmr.2024.100912
6.Johnson, P., & Miller, D. , 2024 , Impact of Remote Work on Employee Productivity and Job Satisfaction , International Journal of Human Resource Management , https://doi.org/10.1080/09585192.2024.00125
7.Sharma, V., & Kaur, H. , 2024 , Omnichannel Retailing and Consumer Purchase Intentions in Digital Era ,Journal of Retailing and Consumer Services , https://doi.org/10.1016/j.jretconser.2024.103215
8.Anderson, R., & Smith, L. , 2024 , Big Data Analytics and Business Performance in Modern Organizations , Journal of Business Analytics , https://doi.org/10.1080/2573234X.2024.00245
9.Gupta, S., & Mehta, P. 2024,The Effect of Digital Payment Systems on Consumer Spending Behaviour, International Journal of Finance and Economics https://doi.org/10.1002/ijfe.2024
10.Thomas, G., & Walker, P. 2023, The Impact of Artificial Intelligence on Marketing Strategies and Customer Engagement, Journal of Marketing Management , https://doi.org/10.1080/0267257X.2023.00125