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International Journal of Science, Strategic Management and Technology

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OMNICHANNEL INTEGRATION: ENHANCING WELLNESS PRODUCT ADOPTION ACROSS GENERATIONS

AUTHORS:
Kiran GDS
Mentor
Dr. Mahadevan M
Affiliation
School of Commerce and Management, Mohan Babu University, Tirupati, Andhra Pradesh, India.
CC BY 4.0 License:
This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Abstract

The present study titled “Omnichannel Integration: Enhancing Wellness Product Adoption Across Generations” examines the role of omnichannel retail strategies in influencing consumer behavior and increasing the adoption of wellness products among different generational groups. The study focuses on how the integration of online and offline retail channels affects customer awareness, purchase behavior, satisfaction, and loyalty toward wellness products such as health supplements, organic food products, personal care products, and fitness-related items. The research is based on primary data collected through a structured questionnaire from 100 respondents belonging to different age groups. Secondary data was collected from journals, websites, and industry reports related to omnichannel retailing and wellness products. The study used statistical tools such as percentage analysis, mean score, standard deviation, correlation analysis, regression analysis, chi-square test, and ranking analysis to analyze the data. the findings of the study reveal that omnichannel integration significantly influences consumer purchase behavior and satisfaction. The study found that younger consumers prefer online platforms, while older consumers prefer offline stores, highlighting the importance of integrating both channels. The study also found that product quality, convenience, and price are the major factors influencing wellness product adoption. Satisfaction and awareness were found to have a positive relationship with product adoption, while price showed a negative influence. The study concludes that effective omnichannel integration improves customer experience, customer satisfaction, and customer loyalty, which ultimately enhances wellness product adoption across generations. Businesses should focus on integrating digital platforms with physical stores, maintaining product quality, and improving customer convenience to increase wellness product adoption and long-term customer relationships.

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GDS, K. (2026). Omnichannel Integration: Enhancing Wellness Product Adoption Across Generations. International Journal of Science, Strategic Management and Technology, 02(04). https://doi.org/10.55041/ijsmt.v2i4.440

GDS, Kiran. "Omnichannel Integration: Enhancing Wellness Product Adoption Across Generations." International Journal of Science, Strategic Management and Technology, vol. 02, no. 04, 2026, pp. . doi:https://doi.org/10.55041/ijsmt.v2i4.440.

GDS, Kiran. "Omnichannel Integration: Enhancing Wellness Product Adoption Across Generations." International Journal of Science, Strategic Management and Technology 02, no. 04 (2026). https://doi.org/https://doi.org/10.55041/ijsmt.v2i4.440.

References
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✓ All ethical standards met
This article has undergone plagiarism screening and double-blind peer review. Editorial policies have been followed. Authors retain copyright under CC BY-NC 4.0 license. The research complies with ethical standards and institutional guidelines.
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