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International Journal of Science, Strategic Management and Technology

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POST-PANDEMIC HEALTHCARE MANAGEMENT: LESSONS FROM THE LITERATURE ON RESILIENCE, EFFICIENCY, AND REFORM (2020-2025)

AUTHORS:
Arpita Chatterjee
Rajiv Ghosh
Mentor
Affiliation
ABS Academy of Health Science and Management
CC BY 4.0 License:
This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Abstract

This literature review will explore how the post-COVID-19 healthcare management has been redefined by the scholarship and major policy reports released since 2020. The review itself summarizes 58 topical and checkable sources, such as peer-reviewed journal articles, and powerful reports by the World Health Organization, OECD, the World Bank, IHME, HRSA, HHS, ICN, and the American Hospital Association. The corpus was coded under six themes digital health; resilience and governance; workforce; primary care, equity, and reform; financing and efficiency; and operations and service continuity. The analysis indicates that the post-pandemic healthcare management is no longer the preparation in terms of emergency. Rather, the literature is increasingly viewing resilience as a continuity process within organizations as a result of governance, resistant workforce capacity, interoperable information systems, enhanced primary care and enhanced connections between hospitals, community health and communities. The literature also questions pre-pandemic thoughts that were limited in their view of efficiency, overestimating high utilization, lean inventories and minimal staffing and underestimating the demand of buffers, continuity and flexibility. Digital health is offered as one of the most critical management transformations of the time, and the literature also cautions that telehealth and data-driven models may enhance inequity in case they overlook access limitations and workflow imperatives. In general, the review claims that the biggest lesson of the post-pandemic time is integrative: resilience, efficiency, and reform must be planned jointly. Investing in workforce stability, hybrid care models, primary care, strategic financing, and community trust in health systems are more likely to both provide everyday value and achieve better crisis performance.

Keywords
COVID-19; healthcare management; health system resilience; telehealth; workforce; health financing; primary health care; health equity; reform
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Chatterjee, A. & Ghosh, R. (2026). Post-Pandemic Healthcare Management: Lessons from the Literature on Resilience, Efficiency, and Reform (2020-2025). International Journal of Science, Strategic Management and Technology, 02(6). https://doi.org/10.55041/ijsmt.v2i6.008

Chatterjee, Arpita, and Rajiv Ghosh. "Post-Pandemic Healthcare Management: Lessons from the Literature on Resilience, Efficiency, and Reform (2020-2025)." International Journal of Science, Strategic Management and Technology, vol. 02, no. 6, 2026, pp. . doi:https://doi.org/10.55041/ijsmt.v2i6.008.

Chatterjee, Arpita, and Rajiv Ghosh. "Post-Pandemic Healthcare Management: Lessons from the Literature on Resilience, Efficiency, and Reform (2020-2025)." International Journal of Science, Strategic Management and Technology 02, no. 6 (2026). https://doi.org/https://doi.org/10.55041/ijsmt.v2i6.008.

References

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  2. American Hospital Association. (2024). 2024 Health Care Workforce Scan. Chicago: American Hospital Association.

  3. Arsenault, C., Gage, A., Kim, M.K., et al. (2022). COVID-19 and resilience of healthcare systems in ten countries. Nature Medicine, 28(6), 1314-1324.

  4. Ballard, M., Johnson, A., Mwanza, I., et al. (2022). Community Health Workers in Pandemics: Evidence and Investment Implications. Global Health: Science and Practice, 10(2), e2100648.

  5. Bambra, C., Riordan, R., Ford, J., and Matthews, F. (2020). The COVID-19 pandemic and health inequalities. Journal of Epidemiology and Community Health, 74(11), 964-968.

  6. Barnett, M.L., Mehrotra, A., and Landon, B.E. (2020). Covid-19 and the upcoming financial crisis in health care. NEJM Catalyst Innovations in Care Delivery, 1(4), 1-6.

  7. Birkmeyer, J.D., Barnato, A., Birkmeyer, N., Bessler, R., and Skinner, J. (2020). The impact of the COVID-19 pandemic on hospital admissions in the United States. Health Affairs, 39(11), 2010-2017.

  8. Blumenthal, D., Fowler, E.J., Abrams, M., and Collins, S.R. (2020). Covid-19-implications for the health care system. New England Journal of Medicine, 383, 1483-1488.

  9. Boserup, B., McKenney, M., and Elkbuli, A. (2021). The financial strain placed on America's hospitals in the wake of the COVID-19 pandemic. American Journal of Emergency Medicine, 45, 530-531.

  10. Byanyima, W., Lauterbach, K., and Kavanagh, M.M. (2023). Community pandemic response: the importance of action led by communities and the public sector. The Lancet, 401(10373), 253-255.

  11. Cohen, J., and Rodgers, Y.V.M. (2020). Contributing factors to personal protective equipment shortages during the COVID-19 pandemic. Preventive Medicine, 141, 106263.

  12. COVIDSurg Collaborative. (2020). Elective surgery cancellations due to the COVID-19 pandemic: global predictive modelling to inform surgical recovery plans. British Journal of Surgery, 107(11), 1440-1449.

  13. Dzau, V.J., Kirch, D., and Nasca, T. (2020). Preventing a parallel pandemic-A national strategy to protect clinicians' well-being. New England Journal of Medicine, 383(6), 513-515.

  14. Eberly, L.A., Kallan, M.J., Julien, H.M., et al. (2020). Patient characteristics associated with telemedicine access for primary and specialty ambulatory care during the COVID-19 pandemic. JAMA Network Open, 3(12), e2031640.

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This article has undergone plagiarism screening and double-blind peer review. Editorial policies have been followed. Authors retain copyright under CC BY-NC 4.0 license. The research complies with ethical standards and institutional guidelines.
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