POST-PANDEMIC HEALTHCARE MANAGEMENT: LESSONS FROM THE LITERATURE ON RESILIENCE, EFFICIENCY, AND REFORM (2020-2025)
This literature review will explore how the post-COVID-19 healthcare management has been redefined by the scholarship and major policy reports released since 2020. The review itself summarizes 58 topical and checkable sources, such as peer-reviewed journal articles, and powerful reports by the World Health Organization, OECD, the World Bank, IHME, HRSA, HHS, ICN, and the American Hospital Association. The corpus was coded under six themes digital health; resilience and governance; workforce; primary care, equity, and reform; financing and efficiency; and operations and service continuity. The analysis indicates that the post-pandemic healthcare management is no longer the preparation in terms of emergency. Rather, the literature is increasingly viewing resilience as a continuity process within organizations as a result of governance, resistant workforce capacity, interoperable information systems, enhanced primary care and enhanced connections between hospitals, community health and communities. The literature also questions pre-pandemic thoughts that were limited in their view of efficiency, overestimating high utilization, lean inventories and minimal staffing and underestimating the demand of buffers, continuity and flexibility. Digital health is offered as one of the most critical management transformations of the time, and the literature also cautions that telehealth and data-driven models may enhance inequity in case they overlook access limitations and workflow imperatives. In general, the review claims that the biggest lesson of the post-pandemic time is integrative: resilience, efficiency, and reform must be planned jointly. Investing in workforce stability, hybrid care models, primary care, strategic financing, and community trust in health systems are more likely to both provide everyday value and achieve better crisis performance.
Chatterjee, A. & Ghosh, R. (2026). Post-Pandemic Healthcare Management: Lessons from the Literature on Resilience, Efficiency, and Reform (2020-2025). International Journal of Science, Strategic Management and Technology, 02(6). https://doi.org/10.55041/ijsmt.v2i6.008
Chatterjee, Arpita, and Rajiv Ghosh. "Post-Pandemic Healthcare Management: Lessons from the Literature on Resilience, Efficiency, and Reform (2020-2025)." International Journal of Science, Strategic Management and Technology, vol. 02, no. 6, 2026, pp. . doi:https://doi.org/10.55041/ijsmt.v2i6.008.
Chatterjee, Arpita, and Rajiv Ghosh. "Post-Pandemic Healthcare Management: Lessons from the Literature on Resilience, Efficiency, and Reform (2020-2025)." International Journal of Science, Strategic Management and Technology 02, no. 6 (2026). https://doi.org/https://doi.org/10.55041/ijsmt.v2i6.008.
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