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International Journal of Science, Strategic Management and Technology

An International, Peer-Reviewed, Open Access Scholarly Journal Indexed in recognized academic databases · DOI via Crossref The journal adheres to established scholarly publishing, peer-review, and research ethics guidelines set by the UGC

ISSN: 3108-1762 (Online)
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HEALTH CARE TOKEN SYSTEM

AUTHORS:
Pratiksha Prakash Kiragi
Mentor
Affiliation
Department of Computer Science and Engineering, Bangalore, India
CC BY 4.0 License:
This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Abstract
The Health Care Token System is a digital platform designed to streamline patient registration, token generation, queue management, and appointment coordination in healthcare facilities. Traditional hospital registration processes often depend on physical queues, manual token books, or fragmented counters, which can result in long waiting times, overcrowding, poor visibility of queue status, and additional workload for reception staff. The proposed system provides a centralized and automated mechanism through which patients can register, select a department or service, receive a unique token, and monitor their position in the queue. Healthcare staff can manage token status, call the next patient, prioritize emergency cases, and maintain an auditable record of completed and pending services. The system can be implemented as a web-based application using a relational database and role-based access control for patients, reception staff, doctors, and administrators. The proposed workflow separates registration, token generation, queue validation, service allocation, notification, and reporting into modular stages. Experimental evaluation should measure average waiting time, token processing time, queue throughput, service completion rate, and user satisfaction against a conventional manual workflow. Numerical results are intentionally not fabricated and should be populated after implementation and testing. The proposed system provides a low-cost foundation for improving patient flow, reducing unnecessary physical queues, and supporting transparent healthcare service management.

 

 
Keywords
Health Care Token System Queue Management Patient Registration Digital Token Hospital Automation Appointment Management Healthcare Information System Role-Based Access Control.
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Kiragi, P. P. (2026). Health Care Token System. International Journal of Science, Strategic Management and Technology, 02(8), 1-9. https://doi.org/10.55041/ijsmt.v2i8.048

Kiragi, Pratiksha. "Health Care Token System." International Journal of Science, Strategic Management and Technology, vol. 02, no. 8, 2026, pp. 1-9. doi:https://doi.org/10.55041/ijsmt.v2i8.048.

Kiragi, Pratiksha. "Health Care Token System." International Journal of Science, Strategic Management and Technology 02, no. 8 (2026): 1-9. https://doi.org/https://doi.org/10.55041/ijsmt.v2i8.048.

References
[1] World Health Organization, “Global Strategy on Digital Health 2020–2025,” World Health Organization, Geneva.

[2] World Health Organization, “Recommendations on Digital Interventions for Health System Strengthening,” WHO Guideline, Geneva.

[3] M. R. R. N. and S. K. Sharma, “Design and Development of Hospital Queue Management Systems,” representative research on digital healthcare queue workflows.

[4] V. C. Hu, D. Ferraiolo, and D. Kuhn, Guide to Attribute Based Access Control (ABAC) Definition and Considerations, NIST Special Publication.

[5] R. S. Sandhu, E. J. Coyne, H. L. Feinstein, and C. E. Youman, “Role-Based Access Control Models,” IEEE Computer, vol. 29, no. 2, pp. 38–47, 1996.

[6] M. A. Musen et al., “Clinical Decision-Support Systems,” representative literature on healthcare information systems and clinical workflow support.

[7] A. K. Singh and R. Kumar, “Web-Based Hospital Management and Patient Queue Automation,” representative work on healthcare workflow automation.

[8] J. R. Vest and L. D. Gamm, “Health Information Exchange: Persistent Challenges and New Strategies,” Journal of the American Medical Informatics Association, representative healthcare information exchange literature.

[9] NIST, “Digital Identity Guidelines,” National Institute of Standards and Technology, Special Publication 800-63.

[10] OWASP Foundation, “Application Security Verification Standard,” security guidance for web application design and implementation.
Ethics and Compliance
✓ All ethical standards met
This article has undergone plagiarism screening and double-blind peer review. Editorial policies have been followed. Authors retain copyright under CC BY-NC 4.0 license. The research complies with ethical standards and institutional guidelines.
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