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International Journal of Science, Strategic Management and Technology

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ANALYZING THE IMPACT OF DIGITAL PAYMENT ADOPTION (UPI/FINTECH) ON RURAL RETAILERS AND AGRO-TRADERS

AUTHORS:
Sakshi Uday Naik
Bhagyashree Sunil Dhamale
Arti Navnath Gudgal
Mentor
Sonali Joshi
Affiliation
MBA II, KJEIs Trinity Institute of Management and Research, Pune
CC BY 4.0 License:
This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Abstract
Digital payment adoption has become an important component of India’s financial and commercial transformation, with Unified Payments Interface (UPI), mobile banking, QR-code payments and other FinTech-enabled services increasingly connecting small businesses with customers and formal financial institutions. This paper examines the impact of digital payment adoption on rural retailers and agro-traders, who operate in environments characterized by cash dependence, seasonal demand, informal credit, dispersed customers, variable connectivity and limited access to formal financial services. The study uses a secondary research approach by synthesizing academic literature, institutional reports and information published by payment-system stakeholders. The analysis focuses on the effects of digital payments on transaction convenience, payment speed, record-keeping, transparency, customer reach, working-capital visibility, financial inclusion and the potential for formal credit access. It also identifies constraints such as poor network connectivity, digital literacy gaps, cyber-fraud concerns, trust issues, device limitations, transaction failures and the continued preference for cash. Recent evidence shows that UPI has reached very large transaction volumes nationally, while research on small merchants indicates that adoption is shaped not only by infrastructure but also by perceived customer demand, expected benefits and concerns around formalization. For rural retailers and agro-traders, digital payments therefore represent not simply a payment method but a business capability that can strengthen transaction efficiency and financial visibility when supported by reliable infrastructure, training and consumer adoption. The paper concludes that a balanced strategy combining digital literacy, dependable connectivity, merchant support, grievance redressal, cyber-security awareness and financial inclusion measures is necessary for sustainable digital payment adoption in rural markets.

 

 
Keywords
UPI digital payments FinTech rural retailers agro-traders financial inclusion merchant adoption digital finance rural economy.
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Naik, S. U., Dhamale, B. S. & Gudgal, A. N. (2026). Analyzing the Impact of Digital Payment Adoption (UPI/FinTech) on Rural Retailers and Agro-Traders. International Journal of Science, Strategic Management and Technology, 02(9), 1-9. https://doi.org/10.55041/ijsmt.v2i9.006

Naik, Sakshi, et al.. "Analyzing the Impact of Digital Payment Adoption (UPI/FinTech) on Rural Retailers and Agro-Traders." International Journal of Science, Strategic Management and Technology, vol. 02, no. 9, 2026, pp. 1-9. doi:https://doi.org/10.55041/ijsmt.v2i9.006.

Naik, Sakshi,Bhagyashree Dhamale, and Arti Gudgal. "Analyzing the Impact of Digital Payment Adoption (UPI/FinTech) on Rural Retailers and Agro-Traders." International Journal of Science, Strategic Management and Technology 02, no. 9 (2026): 1-9. https://doi.org/https://doi.org/10.55041/ijsmt.v2i9.006.

References

  • Ligon, E., Malick, B., Sheth, K., & Trachtman, C. (2019). What explains low adoption of digital payment technologies? Evidence from small-scale merchants in Jaipur, India. PLOS ONE, 14(7), e0219450. https://doi.org/10.1371/journal.pone.0219450

  • Rao, K., & Upadhyaya, P. (2026). Small-scale merchants’ acceptance of UPI payment apps: Evidence from India. Humanities and Social Sciences Communications. https://doi.org/10.1057/s41599-026-08005-1

  • National Payments Corporation of India. (2026). Unified Payments Interface (UPI) product statistics. NPCI.

  • National Payments Corporation of India. (2026). Unified Payments Interface (UPI): Instant mobile payments. NPCI.

  • National Payments Corporation of India. (2025). UPI ecosystem statistics and state-wise UPI product statistics. NPCI.

  • Reserve Bank of India. (2024). Report on trend and progress of banking in India 2023–24. RBI.

  • Reserve Bank of India. (2023). Payments vision 2025. RBI.

  • Bank for International Settlements. (2024). The organisation of digital payments in India: Lessons from the Unified Payments Interface (UPI). BIS Papers No. 152.

  • World Bank. (2025). Driving digital transformation and inclusion: Fast payments in Latin America and the Caribbean. World Bank.

  • World Bank. (2016). Innovations in electronic payment acceptance: Enabling better access for micro and small merchants. World Bank.

  • World Bank. (2022). The Global Findex Database 2021: Financial inclusion, digital payments, and resilience in the age of COVID-19. World Bank.

  • Ministry of Finance, Government of India. (2025). Annual report 2024–25. Department of Financial Services, Government of India.

  • Ministry of Electronics and Information Technology. (2024). Digital India programme. Government of India.

Ethics and Compliance
✓ All ethical standards met
This article has undergone plagiarism screening and double-blind peer review. Editorial policies have been followed. Authors retain copyright under CC BY-NC 4.0 license. The research complies with ethical standards and institutional guidelines.
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