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International Journal of Science, Strategic Management and Technology

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ISSN: 3108-1762 (Online)
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AI-DRIVEN HEALTHCARE APPOINTMENT SCHEDULING WITH NO-SHOW ANALYSIS AND DYNAMIC SLOT OPTIMIZATION

AUTHORS:
Bharat Ranjan Prusty
Rasmiranjan Rout
Mentor
Subhendu Sekhar Sahoo
Affiliation
Department of Master of Computer Applications

GIFT Autonomous, Bhubaneswar, Odisha, India
CC BY 4.0 License:
This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Abstract
In contemporary healthcare administration, operational inefficiencies primarily stem from high patient no-show rates and static, inflexible appointment scheduling frameworks. These bottlenecks lead to underutilized clinical resources, inflated operational overhead, and degraded patient care access. To mitigate these challenges, this paper presents an intelligent, decentralized, and AI-driven smart healthcare appointment scheduling architecture. The proposed framework leverages advanced machine learning methodologies to engineer a dual-optimization engine: predictive no-show forecasting and dynamic time-slot re-allocation.

By ingesting multi-dimensional datasets—encompassing historical patient demographics, clinical micro-histories, temporal scheduling patterns, environmental weather metrics, and real-time localized traffic variables—the predictive module utilizes gradient-boosted decision trees (LightGBM) and ensemble voting classifiers to accurately calculate individual patient default probabilities prior to the scheduled encounter.

Crucially, the system moves beyond passive prediction by feeding these risk coefficients into a real-time dynamic optimization layer. This engine employs constrained Markov Decision Processes (MDP) and reinforcement learning heuristics to dynamically adjust slot durations, orchestrate intelligent overbooking strategies without escalating provider burnout, and automatically fast-track waitlisted patients via an automated, latency-aware notification pipeline.

Simulations conducted on simulated and open-source clinical operational data demonstrate that the integrated model achieves a predictive accuracy ($F_1\text{-score} = 0.91$) for no-show occurrences, yields a $24\%$ reduction in idle clinic downtime, and improves overall patient throughput by $18\%$. Ultimately, this research provides a scalable, privacy-preserving, and computationally efficient paradigm for transitioning traditional healthcare workflows into adaptive, demand-responsive ecosystems.
Keywords
Smart Healthcare Appointment Scheduling Machine Learning No-Show Prediction Dynamic Scheduling Healthcare Informatics Artificial Intelligence Predictive Analytics Smart Hospital Management Real-Time Optimization.
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Prusty, B. R. & Rout, R. (2026). AI-Driven Healthcare Appointment Scheduling with No-Show Analysis and Dynamic Slot Optimization. International Journal of Science, Strategic Management and Technology, 02(6). https://doi.org/10.55041/ijsmt.v2i6.059

Prusty, Bharat, and Rasmiranjan Rout. "AI-Driven Healthcare Appointment Scheduling with No-Show Analysis and Dynamic Slot Optimization." International Journal of Science, Strategic Management and Technology, vol. 02, no. 6, 2026, pp. . doi:https://doi.org/10.55041/ijsmt.v2i6.059.

Prusty, Bharat, and Rasmiranjan Rout. "AI-Driven Healthcare Appointment Scheduling with No-Show Analysis and Dynamic Slot Optimization." International Journal of Science, Strategic Management and Technology 02, no. 6 (2026). https://doi.org/https://doi.org/10.55041/ijsmt.v2i6.059.

References
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[2] Y. Yang, S. Madanian, and D. Parry, "Enhancing Health Equity by Predicting Missed Appointments in Health Care: Machine Learning Study," JMIR Medical Informatics, vol. 12, p. e48273, 2024. Available: https://doi.org/10.2196/48273 Cited by: 17

[3] A. Ala, F. E. Alsaadi, M. Ahmadi, and S. Mirjalili, "Optimization of an appointment scheduling problem for healthcare systems based on the quality of fairness service using whale optimization algorithm and NSGA-II," Scientific Reports, vol. 11, no. 1, p. 19143, 2021. Available: https://doi.org/10.1038/s41598-021-98851-7 Cited by: 112

[4] A. Ala and F. Chen, "Appointment Scheduling Problem in Complexity Systems of the Healthcare Services: A Comprehensive Review," Journal of Healthcare Engineering, vol. 2022, pp. 1–16, 2022. Available: https://doi.org/10.1155/2022/5819813 Cited by: 174

[5] A. Sakhale, A. S. Chauhan, B. Padole, A. Yalamanchili, K. Patle, and N. Mungale, "ArogyaSarthi - Smart healthcare system," in AIP Conference Proceedings, vol. 3214, no. 1, p. 020069, 2024. Available: https://doi.org/10.1063/5.0239113 Cited by: 2

[6] H. Harb, A. Abboud, A. S. Kwekha Rashid, G. Saad, A. Abouaissa, L. Idoughmar, and M. AlAkkoumi, "An intelligent optimization strategy for nurse-patient scheduling in the internet of medical things applications," Egyptian Informatics Journal, vol. 25, p. 100451, 2024. Available: https://doi.org/10.1016/j.eij.2024.100451 Cited by: 14

[7] Y. Kumar, A. Koul, R. Singla, and M. F. Ijaz, "Artificial intelligence in disease diagnosis: a systematic literature review, synthesizing framework and future research agenda," Journal of Ambient Intelligence and Humanized Computing, vol. 14, no. 7, pp. 8459–8486, 2023. Available: https://doi.org/10.1007/s12652-021-03612-z Cited by: 215

[8] S. Gerke, T. Minssen, and G. Cohen, "Ethical and legal challenges of artificial intelligence-driven healthcare," in Artificial Intelligence in Healthcare, London, UK: Academic Press, 2020, pp. 295–336. Available: https://doi.org/10.1016/B978-0-12-818438-7.00012-5 Cited by: 87
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This article has undergone plagiarism screening and double-blind peer review. Editorial policies have been followed. Authors retain copyright under CC BY-NC 4.0 license. The research complies with ethical standards and institutional guidelines.
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