IJSMT Journal

International Journal of Science, Strategic Management and Technology

An International, Peer-Reviewed, Open Access Scholarly Journal Indexed in recognized academic databases · DOI via Crossref The journal adheres to established scholarly publishing, peer-review, and research ethics guidelines set by the UGC

ISSN: 3108-1762 (Online)
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DIGITAL REVOLUTION IN HEALTHCARE: EVOLUTION OF ONLINE DOCTORS & PATIENT SATISFACTION

AUTHORS:
Ipyana Tumaini
Hannat Aden
Mentor
Dr. Richa Pandey
Affiliation
CC BY 4.0 License:
This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Abstract

Artificial intelligence (AI), blockchain technology, and telemedicine platforms have brought about a massively digital revolution to the healthcare sector. The authors of this paper dwell on the history of digital healthcare technologies with the primary focus on customer satisfaction in using the online doctor visit services, AI chatbots, and blockchain protected health records. The study employs a primary survey designed to gauge user experience based on accessibility, trust, response time, data security and comparative satisfaction between traditional and modern healthcare delivery by undertaking a structured primary survey on 45 respondents in Greater Noida and India in general. The results indicate that even though 73% of participants expressed general satisfaction with digital healthcare platforms, there are still major obstacles, such as a lack of digital literacy (offered by 62% of participants), data privacy issues (58%), and deficit of trust in AI-assisted diagnosis (51%). The chi-square test will establish statistically significant relationships between demographic characteristics (age, familiarity with technologies) and the outcomes of the satisfaction. The paper outlines significant research gaps of integrated assessment of blockchain, chatbots, and telemedicine, and proposes a framework on how to provide enhanced customer-centered digital health service delivery in developing economies

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Tumaini, I. & Aden, H. (2026). Digital Revolution in Healthcare: Evolution of Online Doctors & Patient Satisfaction. International Journal of Science, Strategic Management and Technology, 02(04). https://doi.org/10.55041/ijsmt.v2i4.463

Tumaini, Ipyana, and Hannat Aden. "Digital Revolution in Healthcare: Evolution of Online Doctors & Patient Satisfaction." International Journal of Science, Strategic Management and Technology, vol. 02, no. 04, 2026, pp. . doi:https://doi.org/10.55041/ijsmt.v2i4.463.

Tumaini, Ipyana, and Hannat Aden. "Digital Revolution in Healthcare: Evolution of Online Doctors & Patient Satisfaction." International Journal of Science, Strategic Management and Technology 02, no. 04 (2026). https://doi.org/https://doi.org/10.55041/ijsmt.v2i4.463.

References
1.Amjad, A., et al. (2023). AI in Telehealth. MPDI Review.

2.Aydin, F., & Başaran, C. H. (2025). Blockchain revolution: Transforming digital health for a secure future. In Digital healthcare, digital transformation and citizen empowerment in Asia-Pacific and Europe (pp. 475–502). Academic Press.

3.Barreda, A., et al. (2025). Transforming healthcare with chatbots. PMC Healthcare Review.

4.Béranger, J., & Rizoulières, R. (Eds.). (2021). The digital revolution in health. John Wiley & Sons.

5.Duggal, R., Brindle, I., & Bagenal, J. (2018). Digital healthcare: Regulating the revolution. BMJ, 360.

6.IEEE Review. (2024). Medical data encryption and smart contracts in modern European healthcare systems.

7.JAMA Review. (2023). Telemedicine adoption and patient access improvement through virtual meetings.

8.Jat, A. S., & Grønli, T. M. (2024). mHealth applications and remote patient monitoring in Europe. mHealth Journal.

9.Khan, S., et al. (2025). From digital disruption to AI revolution: The evolution of healthcare transformation. Artificial Intelligence in Medicine and Healthcare, 31.
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✓ All ethical standards met
This article has undergone plagiarism screening and double-blind peer review. Editorial policies have been followed. Authors retain copyright under CC BY-NC 4.0 license. The research complies with ethical standards and institutional guidelines.
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