DIGITAL REVOLUTION IN HEALTHCARE: EVOLUTION OF ONLINE DOCTORS & PATIENT SATISFACTION
Artificial intelligence (AI), blockchain technology, and telemedicine platforms have brought about a massively digital revolution to the healthcare sector. The authors of this paper dwell on the history of digital healthcare technologies with the primary focus on customer satisfaction in using the online doctor visit services, AI chatbots, and blockchain protected health records. The study employs a primary survey designed to gauge user experience based on accessibility, trust, response time, data security and comparative satisfaction between traditional and modern healthcare delivery by undertaking a structured primary survey on 45 respondents in Greater Noida and India in general. The results indicate that even though 73% of participants expressed general satisfaction with digital healthcare platforms, there are still major obstacles, such as a lack of digital literacy (offered by 62% of participants), data privacy issues (58%), and deficit of trust in AI-assisted diagnosis (51%). The chi-square test will establish statistically significant relationships between demographic characteristics (age, familiarity with technologies) and the outcomes of the satisfaction. The paper outlines significant research gaps of integrated assessment of blockchain, chatbots, and telemedicine, and proposes a framework on how to provide enhanced customer-centered digital health service delivery in developing economies
Tumaini, I. & Aden, H. (2026). Digital Revolution in Healthcare: Evolution of Online Doctors & Patient Satisfaction. International Journal of Science, Strategic Management and Technology, 02(04). https://doi.org/10.55041/ijsmt.v2i4.463
Tumaini, Ipyana, and Hannat Aden. "Digital Revolution in Healthcare: Evolution of Online Doctors & Patient Satisfaction." International Journal of Science, Strategic Management and Technology, vol. 02, no. 04, 2026, pp. . doi:https://doi.org/10.55041/ijsmt.v2i4.463.
Tumaini, Ipyana, and Hannat Aden. "Digital Revolution in Healthcare: Evolution of Online Doctors & Patient Satisfaction." International Journal of Science, Strategic Management and Technology 02, no. 04 (2026). https://doi.org/https://doi.org/10.55041/ijsmt.v2i4.463.
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