IJSMT Journal

International Journal of Science, Strategic Management and Technology

An International, Peer-Reviewed, Open Access Scholarly Journal Indexed in recognized academic databases · DOI via Crossref The journal adheres to established scholarly publishing, peer-review, and research ethics guidelines set by the UGC

ISSN: 3108-1762 (Online)
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EMPLOYEE JOB SATISFACTION AND ITS IMPACT ON PATIENT CARE QUALITY

AUTHORS:
Prithiyanga.M
Mentor
Dr. Dhaneesh V
Affiliation
School of Management, Dhanalakshmi Srinivasan University, Tiruchirappalli, Tamil Nadu-621112.
CC BY 4.0 License:
This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Abstract

This study examines employee job satisfaction and its impact on patient care quality among healthcare employees. The healthcare sector depends heavily on skilled and motivated employees to deliver quality patient services. Employee satisfaction influences patient safety, communication, service quality, and organizational performance.


 The study aims to analyse the level of job satisfaction among healthcare employees and identify factors affecting employee performance and patient care quality. Primary data were collected from 50 healthcare employees through a structured questionnaire.


 Percentage analysis, correlation analysis, and regression analysis were used for data interpretation. The findings reveal that supportive management, career growth opportunities, work environment, and employee motivation significantly influence job satisfaction. The study concludes that improving employee satisfaction contributes to better patient care quality and healthcare service outcomes.

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Prithiyanga.M, (2026). Employee Job Satisfaction and its Impact on Patient Care Quality. International Journal of Science, Strategic Management and Technology, 02(05). https://doi.org/10.55041/ijsmt.v2i5.533

Prithiyanga.M, . "Employee Job Satisfaction and its Impact on Patient Care Quality." International Journal of Science, Strategic Management and Technology, vol. 02, no. 05, 2026, pp. . doi:https://doi.org/10.55041/ijsmt.v2i5.533.

Prithiyanga.M, . "Employee Job Satisfaction and its Impact on Patient Care Quality." International Journal of Science, Strategic Management and Technology 02, no. 05 (2026). https://doi.org/https://doi.org/10.55041/ijsmt.v2i5.533.

References
1.Bharathi, S., & Kumarpati, S. (2024). Hybrid work models and job satisfaction: A new era of employment. JSL, 44.

2.Kannappa, R., & Bharathi, S. (2020). Investigating the impact of green HRM practices on employee engagement and job satisfaction. International Journal of Management, 11, 1939.

BOOKS

3.Dessler, G. (2020). Human Resource Management (16th ed.). Pearson Education.

4.Robbins, S. P., & Judge, T. A. (2019). Organizational Behavior (18th ed.). Pearson Education.

5.Armstrong, M. (2021). Armstrong’s Handbook of Human Resource Management Practice (15th ed.). Kogan Page.

6.Gupta, C. B. (2020). Human Resource Management. Sultan Chand & Sons.

7.Aswathappa, K. (2021). Human Resource Management: Text and Cases (10th ed.). McGraw-Hill Education.

8.Kotler, P., Keller, K. L. (2021). Marketing Management (15th ed.). Pearson Education.

9.Zeithaml, V. A., Bitner, M. J., & Gremler, D. D. (2017). Services Marketing (7th ed.). McGraw-Hill Education
Ethics and Compliance
✓ All ethical standards met
This article has undergone plagiarism screening and double-blind peer review. Editorial policies have been followed. Authors retain copyright under CC BY-NC 4.0 license. The research complies with ethical standards and institutional guidelines.
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